From Quiet to Cutting Edge: How Northwestern Mutual is Milwaukee’s Beacon of Innovation

Monday, April 24, 2017 7:30 AM - 9:00 AM Northwestern Mutual MapMap
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Northwestern Mutual, the one-time quiet company, is now making noise with its digital transformation and culture of innovation. As they celebrate their 160th year in business, Northwestern Mutual remains dedicated to deliver an experience to their clients that combines cutting edge technology, exceptional product value and financial strength.

Join us for a morning with Tim Schaefer, executive vice president for client and digital experience, as he shares how Northwestern Mutual is investing in the Milwaukee community by fostering an agile workforce armed with high-demand skills focusing on client experience, digital strategy, and technology.

Tim Schaefer | Executive Vice President – Client and Digital Experience, Northwestern Mutual

As executive vice president – client and digital experience, Timothy G. Schaefer is responsible for Northwestern Mutual’s overall client experience, digital strategy and technology. He also is a member of the company’s Executive Leadership Team.

Schaefer joined the company in June 1988 as a programmer in the Information Systems Department. He held several positions there before joining Policy owner Services in 2002. From 2002 to 2005, Schaefer worked in several leadership capacities before becoming vice president of life benefits. In this position, he was responsible for Northwestern Mutual’s life insurance claim processes, leading several other life insurance benefit areas.

In May 2007, Schaefer was named an executive officer, responsible for the development and support of application systems. A year later, he was named chief information officer and department head of the Information Systems Department. In 2013, he became executive vice president of Operations and Technology and in 2016, he was named executive vice president of Client and Digital Experience. Currently, Schaefer is a member of the company’s Business Technology Committee.

A native of Milwaukee, Schaefer graduated from the University of Wisconsin – Milwaukee in 1988 with a B.B.A., and later earned a master’s degree in Management and Organizational Behavior from Silver Lake College, Manitowoc, WI. In 2007, he completed the Leadership at the Peak program at the Center for Creative Leadership in Colorado Springs, CO.

In the community, Schaefer is a member of the board of Next Door and the University of Wisconsin – Milwaukee Foundation. He also serves on the Business Advisory Board of the Lubar School of Business. In the past, he served on the iStrategy Executive Leadership Committee of Children’s Hospital and Health System, and is a past board member of Silver Lake College.


This event is part of Milwaukee’s YPWeek presented by Northwestern Mutual!

YPWeek is a week long platform for discovery, adventure and meaningful conversations about the issues that matter among young professionals in Wisconsin. YPWeek brings together key leaders in the community, at purposefully chosen locations that integrate the unique cultural assets with meaningful learning or social interaction. The activities engage the millennial workforce in experiences that are important to you as a YP while educating your employers on the important role these functions play in retaining you as their workforce.